FAQ

Frequently asked questions

If you have any questions that aren't answered here, please contact us at this form!

Does sgID support username and password login?

sgID does not support username-password logins.

To login with sgID, you will need:

1. A Singpass account

2. The Singpass mobile app installed on your mobile device

Is sgID compliant with PDPA (Personal Data Protection Act 2012)?

Yes. The PDPA requires businesses to be compliant with clauses by 1 September 2019, surrounding consent obligation, purpose limitation obligation, and notification obligation, all of which are built into sgID.

Please visit the PDPC site for more information on the legislation, guidelines, exemption, and enforcement of the PDPA.

What security measures does sgID provide?

sgID employs end-to-end encryption, and does not store any of your data that passes through our servers. Even in the case of a data breach, your data will never be compromised because it remains safely on your phone, in your control.

Is sgID a government product?

Yes, sgID is run by Open Government Products, a GovTech subsidiary.

How is sgID different from Singpass?

sgID exists as a module in the Singpass mobile app. sgID login uses a different protocol from the usual Singpass login. The sgID protocol is end-to-end encrypted which means that the government cannot see which businesses or government agencies you're communicating with, and what data you're sending to them.

Head here to learn more about the sgID protocol!