# FAQ (Users)

If you have any questions that aren't answered here, please contact us at this [form](https://go.gov.sg/sgid-contact)!

## Government Officer Logins

<details>

<summary>As a government officer, why am I not able to login to my work tool using sgID?</summary>

sgID gets government officer information from HR systems through a centralised database. This contains information for agencies that are on the following HR systems:

* HRPS
* Cumulus
* ACE

If your agency does not use one of the above HR systems, **you will** **not be able to login with sgID**.&#x20;

If your agency is using one of the above HR systems but you're still experiencing issues logging in, please inform your HR department to verify that your email address and work details are correctly entered in your HR system.&#x20;

Please contact us at <https://go.gov.sg/sgid-contact> for any further enquiries.

</details>


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