> For the complete documentation index, see [llms.txt](https://docs.id.gov.sg/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.id.gov.sg/integrations-with-sgid/troubleshooting.md).

# Troubleshooting

<details>

<summary>Error: Failed to import private key</summary>

On certain cloud providers, reading the private key as an environment variables may result in this error message. This happens when newline characters `\n` are escaped and transformed to `\\n`.&#x20;

Some known providers are:

* Digital Ocean
* Fly.io
* AWS Elastic Beanstalk

#### Solutions

Choose one:&#x20;

* Remove all occurrences of `\n` from your private key string
* Store and read your private key using other secure services like AWS Secrets Manager or Parameter Store

</details>

If you are facing any other issues with integrating with sgID, please contact us [here](https://go.gov.sg/sgid-contact)!


---

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