# Troubleshooting

<details>

<summary>Error: Failed to import private key</summary>

On certain cloud providers, reading the private key as an environment variables may result in this error message. This happens when newline characters `\n` are escaped and transformed to `\\n`.&#x20;

Some known providers are:

* Digital Ocean
* Fly.io
* AWS Elastic Beanstalk

#### Solutions

Choose one:&#x20;

* Remove all occurrences of `\n` from your private key string
* Store and read your private key using other secure services like AWS Secrets Manager or Parameter Store

</details>

If you are facing any other issues with integrating with sgID, please contact us [here](https://go.gov.sg/sgid-contact)!