Troubleshooting

Some common issues your might face during integration

Error: Failed to import private key

On certain cloud providers, reading the private key as an environment variables may result in this error message. This happens when newline characters \n are escaped and transformed to \\n.

Some known providers are:

• Digital Ocean

• Fly.io

• AWS Elastic Beanstalk

Solutions

Choose one:

• Remove all occurrences of \n from your private key string

• Store and read your private key using other secure services like AWS Secrets Manager or Parameter Store

If you are facing any other issues with integrating with sgID, please contact us here!